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Tea Plantation

HELP CENTER

Everything You Need to Know Ceylon Tea and Mui Té

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - Please get in touch .

  • WHAT ARE THE PAYMENT OPTIONS?
    We accept Visa, MasterCard, Amex, ChinaUnionPay, Jcb, Diners, Discover, Electron, Maestro and Apple Pay
  • WHAT IS THE DIFFERENCE BETWEEN BLACK TEA AND GREEN TEA?
    Green and black tea both come from the Camellia Sinensis plant. Green tea is unfermented; this means that it is steamed immediately after being plucked. This also results in a lighter colour and flavour. Black tea, on the other hand, goes through a fermentation process before being dried. This gives the leaves a darker colour as well as more bold flavour and aroma profiles. It was previously believed that green tea was the most effective type of tea in containing antioxidants. People further thought that it was only the unoxidized polyphenols present in green-tea leaves that acted as antioxidants. However, oxidized catechins in black tea are just as effective in relation to antioxidants. (Leung et al 2001). Although they vary in color and taste, green tea, Oolong tea and Black tea all originate from the herb Camellia Sinensis. Curiously, they also share similar caffeine levels. Although a cup of tea has 2.5% to 4% caffeine - about a third the amount in coffee - only 20% is absorbed by the human body.
  • WHEN WILL MY CARD BE CHARGED FOR THE SUBSCRIPTION?
    The date you will be charged, depends on the billing cycle, which you can find in your account. If you still have any questions, please contact us.
  • CAN THE QUALITY OF TEA BE AFFECTED BY OVER-BOILED WATER?
    While boiling water is the most common way to prepare tea, it can also have a negative effect on the final product. If water is boiled for too long, it can become overly concentrated and result in a bitter taste. Additionally, over-boiled water can cause the tea leaves to become overcooked, resulting in a loss of flavour and nutrients.
  • DO YOU USE PLASTIC OR POLYMER FIBER IN TEABAG?
    The filters in our tea bags are made of natural materials like cellulose fibers, wood pulp, and abaca in some products, and PLA material in others. Although some grades of filter paper can contain a small amount of synthetic fibers, the filter paper grades we use are not classified as plastic ( EU10/2011). ​ The following information pertains to our filter papers.; They are not entirely made of plastics. Their construction does not include layers of material glued or otherwise bonded together. They are made of one material rather than multiple materials with plastic layers that can be separated. Paper fibers do not qualify as plastic polymers under the regulation EU/1935/2004.
  • HOW DOES THE WATER AFFECT THE TEA BREW?
    The water used to brew tea plays a factor in the colour and taste. For example, tea brewed using soft water produces brighter results than if it is brewed using temporary hard water. The pH level of water affects the color and taste of tea. For example, high pH water that contains bicarbonate makes the tea look darker brown because it ionizes the tea polyphenols more. On the other hand, lower pH levels (as in lemon teas) make the infusion turn yellow. As for taste, some teas are better suited to softer water--such as orthodox Assam leaf teas--while others like high grown Ceylon and CTC manufactured teas taste better with temporary hard water.
  • HOW MANY CALORIES ARE IN A CUP OF TEA?
    Tea is a beverage with no calories, and negligible fats, carbs, and proteins.
  • DO YOU OFFER GIFT CARDS?
    Yes we do. You can purchase them here. But, if you need anything particular, please get in touch.
  • HOW LONG DO YOU BREW TEA?
    Each type of tea has different brewing time and recommended water temperature. We recommend using 220ml of Spring water per serving.
  • WHERE IS YOUR TEA FROM?
    Our tea is from Sri Lanka. Single origin, 100% pure Ceylon tea.
  • WILL BREWING MY TEA FOR A LONGER AMOUNT OF TIME INCREASE THE CAFFEINE CONTENT?
    The amount of time it takes to extract caffeine from tea leaves can differ based on the type of tea. However, in most teas that are commercially available, the extraction process is quicker than average. Usually, around 80% of the caffeine present in the leaves will be extracted within the first minute of brewing. By three minutes, this number will have risen to approximately 90%. Therefore, allowing the tea to brew for a longer period of time will only result in a negligible increase in its overall caffeine content.
  • CAN I MODIFY THE PRODUCTS IN MY MONTHLY SUBSCRIPTION PACKAGE?
    Yes you can. Please contact us.
  • IS YOUR TEA ORGANIC?
    Our tea suppliers are certified organic tea producers.
  • WHEN WILL MY NEXT SCHEDULED MONTHLY SUBSCRIPTION DELIVERY BE?
    The delivery depends on your billing cycle. We dispatch the items, as soon as the monthly payments are successful. If you have purchased the subscription plans, then it will be delivered depending on the dates you have chosen. You can check the dates for the Billing cycle in your account. Once your payment is successful, your order will be dispatched next day. Orders placed on the weekends or public holidays will be dispatched next working day.
  • DO I NEED TO PAY TAX ON THIS PURCHASE?
    Tea is exempt from VAT in the UK.
  • HOW DO I CANCEL MY SUBSCRIPTION?
    All our subscriptions have minimum 6 months" policy. If you require any further assistance, Please contact us.
  • DO YOU SHIP WORLDWIDE?
    We only ship within the UK at the moment. But if you'd like us to send your purchase to any other country, please contact us.
  • WHAT SETS CEYLON TEA APART FROM OTHER TEAS?
    Ceylon Tea is grown in Sri Lanka, an island country off the southeastern coast of India. The tea is produced at elevations of 3,000 feet or higher, which results in a unique flavour profile that is both earthy and floral. In addition, Ceylon Tea is processed using the orthodox method, which involves withering the leaves and then rolling them before they are dried. This traditional processing method helps to preserve the natural flavors and aromas of the tea leaves. Ceylon Tea is also known for its high antioxidant content, which makes it a healthy choice for tea lovers.
  • WHY IS IT NOT RECOMMENDED TO BOIL WATER MORE THAN ONCE WHEN MAKING TEA?
    Water not only absorb properties from the air but it also interacts with other gasses to create an acidic environment. This acidity impacts how likely tea is to oxidize as well as the stability of said complex. When boiling water, it slowly releases carbon dioxide over time; but if you were to re-boil it, less carbon dioxide would be present - thus changing the levels of acidity. Acidic waters not only affect taste profile but also coloration. Therefore we recommend you use freshly boiled water to make tea, as boiling water twice will change the taste of the final product.
  • CAN I HAVE MULTIPLE SUBSCRIPTIONS?
    Yes you could. you could also gift subscriptions.
  • WHAT IS THE SHIPPING COST?
    Once your order is placed, it will be dispatched next day. Orders placed on the weekends or public holidays will be dispatched next working day. 48 hrs tracked Royal mail Delivery: £2.99 24 hrs tracked Royal Mail Delivery: £3.99 ​ Free Delivery (48hrs Tracked) on orders over £12 If you would like an international shipment, please contact us and we will be happy to help sort it out for you.
  • WHAT IS YOUR RETURN POLICY?
    Customers legally have 14 working days to change their minds after a purchase is delivered. If your product arrives damaged, please email us within 5 working days with a picture of the damaged product. When you post the order, please include a copy of your invoice and a letter outlining the reason for return so we can process your exchange or refund quickly. If you decide to return an item to Mui Té during this period, you will be entitled to a refund of the cost of the item. The delivery and return charges are non-refundable. Please note that refunds may take up to 14 days. If you'd like to return the product, please make sure that it's in pristine condition and neither the packaging or product has been opened or used. All our subscriptions have a minimum of 6 months policy.
  • IS THERE MORE CAFFEINE IN TEA OR COFFEE?
    The amount of caffeine in coffee is generally higher than tea, but it could vary depending on the type of coffee or tea, and how it was made. On average, a cup of tea usually contains 15 – 60 mg of caffeine while a cup of coffee has 60 – 150 mg.
  • IS IT OKAY TO STORE TEA IN THE FRIDGE?
    Once you open tea packaging, whether it's in the form of a tea bag or envelope, or if it's loose leaf tea, you need to be careful about how you store it. This is because storing it properly will protect its taste and natural goodness (antioxidants) under four important conditions: moisture, heat, light and odours. Did you know that tea absorbs moisture, kitchen odors, and strong aromas? Hygroscopic substances are defined as those materials which absorb water from the Atmosphere. Not only that, but the volatile compounds in tea (that produce flavor) can be degraded by exposure to excessive heat , light and humid conditions over time. Furthermore, if exposed to the right (or wrong) external environment, it could attract household insects! We recommend that you store your tea in a cool, dry place inside an airtight storage container, like a ceramic caddy. Storing tea in the refrigerator will help protect its flavour, aroma and natural antioxidants with its controlled temperature.However, it is crucial that you store tea in an airtight container inside the refrigerator to protect it from absorbing moisture and food odours, as well as to prevent condensation.
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